Easy-to-Follow After-Sales Support
We want return and refund requests to be handled clearly and fairly.
30-Day Return Window
Eligible items may be returned within 30 calendar days after confirmed delivery.
Return Condition
For a standard return, products should generally be:
Unused and in original condition
Complete with included parts or accessories
Returned with original packaging where reasonably possible
Supported by valid order information or proof of purchase
Start a Return
Before returning any merchandise, contact:
Please provide your order number, the item involved, your reason for returning it, and photographs or videos when relevant.
Return Address
Do not automatically send merchandise to our registered company address.
Once the return request has been approved, our support team will provide the appropriate return warehouse address and instructions.
Return Shipping Costs
For eligible change-of-mind or preference-based returns, return shipping is generally paid by the customer.
If an item is confirmed to be damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment issue, an appropriate solution will be arranged without requiring the customer to bear additional costs resulting from that error.
Inspection
Returned products may be inspected after arrival to confirm compliance with the applicable return conditions.
Refunds
After an approved return has been received and inspected, the refund will normally be issued to the original payment method.
Our processing generally takes 5–10 business days.
Banks and payment providers may require additional time before the refunded amount appears in the customer's account.
Damaged or Incorrect Items
Contact customer support as soon as reasonably possible and include:
Order number
Description of the issue
Photos or videos where appropriate
After review, we may offer a replacement, refund, return arrangement, or another appropriate resolution depending on the circumstances.
Order Cancellation
Cancellation requests should be submitted before fulfillment begins.
Once fulfillment or shipping has started, cancellation may no longer be possible.
No cancellation fee is charged when an eligible order is successfully canceled before fulfillment.
Return & Refund Support
Brand: 𝙔𝙤𝙧𝙖𝙢𝙞𝙦𝙯™
Company: Hangzhou Caishi Technology Co., Ltd.
Email: service@yoramiqz.com
Phone: 00852-7539885
Address: Room 447, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang, China